We are always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That is why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the skin treatment you desire at Violett Beauty.
PLEASE ARRIVE ON TIME!
Arriving on time, or 5 minutes before your appointment, ensures that you do not miss a single minute of your treatment. We cannot keep others waiting for their skin care, just as you would not like to be kept waiting!
24-HOUR BOOKING AND CANCELLATION POLICY
As an independent business run by skin specialists, we thank you for your consideration of our 24-hour cancellation policy. Our booking policy does not only protect our business but also affects our affordability and ensures fair treatment to all our clients.
Please book carefully. No-shows and last-minute cancellations mean that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists.
A 50% deposit is required to secure all bookings over 30 minutes.
We understand that sometimes bookings need to be changed, so you will be allowed to change your booking if you give us 24 hours’ notice. Your deposit can either be refunded or held for your next booking.
If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit.
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.
Violett Beauty Casa gift vouchers will be treated like cash. Gift Card will be valid for use for two years from the date of issue (or as otherwise extended by us) after such time it will be invalid. Vouchers are not redeemable for cash or products. Must book 1week in advance for all treatments and services.
VIP MEMBERSHIP POLICY
Treatment plans & Membership can only be redeemed at the Clinic that it was purchased at. Treatment Plans & Memberships can not be redeemed for cash and refunded. Validity of 6 months.
We at Violett Beauty use Independent Contractors who are specialized in certain treatments. Our values are to give you the best services and from time to time we need to source the best contractors who are artists in their field. Due to contractors working for themselves all our Violett Beauty gift vouchers cannot be used for their services.
We consider our clients to be an incredibly special part of our Violett Beauty family and therefore would like to share some very important policies that we have had to implement to protect the safety of all our guests, team and suppliers. Your wellbeing remains our highest priority.
If you have any cold / flu-like symptoms that may include a runny nose, sore throat, sneezing or a temperature that you please reschedule your appointments. We also ask that you do not bring friends, partners, and children to your appointments, as we have been advised to keep clients to a minimum. Furthermore, please ensure you make use of the sanitizer and hand cream while entering our beauty center.
We are well aware of the current global pandemic and would request all our clients to adhere to the precautionary measures such as wearing mask and gloves at all times for the period you are present in our beauty facility. (Unless advised to remove the mask during treatment by our therapist) As we are a business that is responsible for caring for so many clients, we feel it is important for us to be transparent with you about the precautionary measures along with health and safety practices we have undertaken. These practices include:
Disinfecting all product testers including candles.
Social Distancing in our store.
Hand sanitizers available all over the salon.
- Disinfecting all surfaces including handrails, floors, door handles, beds, chairs, eftpos machines and front desks.
- We have an autoclave (medical grade sterilization machine for all metals), we use this for all manicure, pedicure, microdermabrasion heads and all metal pieces.
- We use a professional laundry off site who specialize in the supply of hospital linen.
- We have air purifiers on in all our rooms, approved by the TGA. These are also available for purchase in our store.
- Our Advance Facial treatments have disposable heads for one use only and are then discarded.
- We ensure additional disposable gloves and face masks which are used as and when required.